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  You have complete control over the content. You can moderate the questions and the answers: 1. You can delete any inappropriate content (there is a "report" link on every Q&A so anyone can identify bad content) 2. You can edit contributions to remove inappropriate content. 3. You can control what appears on the main pages by featuring it or making it sticky - ensuring editorial control over the best content. That said, you will have to make the decision whether you consider negative feedback to be "inappropriate". There are plenty of sites where people can make negative comments about you and many companies are spending a lot of time and money on products that track negative comments and notify them of them. They then pursue them on those sites and make comments on them to try and mitigate any negative impact. Doesn't it make more sense to let people address their issues on your site so... - you don't need to track them down, and - you can be aware of the issue and resolve the problem, and - once they are dealt with they can be modified - ideally by the user himself? Like it or not the web means that you are living in a more transparent world as far as your customers are concerned. The ideal approach is to jump into the conversation and be part of it. Let it happen on your site. Sponsor it, don't be subjected to it. Also see: Are you suggesting that we censor content? Charles Borwick answered in Product about 1 year ago | Report 0 0 Comment on this answer Enter your comment or ask a new question preview THIS IS A PREVIEW: Click "Post" to submit it or "Edit" to make changes. edit Please wait… This could take a minute if the tubes are clogged.